Hinova Design / Website information
Refund and Cancellation
Hinova offers custom creative and learning design services. Your approved proposal or signed project agreement sets out the scope, schedule, payment milestones and any project-specific cancellation terms.
Before work begins
A strategy call or inquiry does not commit you to a paid project. Before production starts, we confirm the deliverables, fee, payment schedule and review stages in writing. Please raise any cancellation or refund questions before accepting the proposal.
Changing or cancelling a project
If plans change, email contact@hinovadesign.com as soon as possible. We will confirm the work completed, any agreed commitments already made and the next steps in writing. A pause or change of scope may require a revised timeline and fee.
Refund requests
Refunds are reviewed according to the accepted proposal or project agreement, the work already performed, any approved third-party costs and applicable law. We do not apply a blanket refund percentage to every custom project. Nothing on this page limits any rights that cannot be excluded by law.
Call bookings
The introductory strategy call is free. If you need to reschedule or cancel, use the instructions in your Calendly confirmation or email us. Any separately paid session will have its own booking terms disclosed before payment.